Saturday, April 18, 2009
Canceling Netzero - What a pain!!!
Before we had DSL we had our internet service through Netzero. Once we got DSL I called Netzero to cancel & they talked me into keeping access to the account so I could still receive/send emails from that account. I did it simply because I hadn't transferred email addresses over to our new account. For several months I have been charged a $4.95 fee to still have this account. I finally called them to completely cancel the account (which I acknowledge I should have done quite some time ago). Talk about a draining process! It was very hard to understand the guy and he trying to talk me into keeping the account and/or getting antivirus protection from them. I honestly couldn't tell you how many times I said "no, I just want the account cancelled". Then he offered me to keep the account free of charge for a couple months. I told him "no, because I really don't want to have to call again". After about 15 minutes he finally said "okay I have cancelled your account will see no further charges. The last charge to the account was on April 16th". Whew!!